Privacy Policy
Effective Date: 11/24/2024 | Last Updated: 04/09/2025
Welcome to OpsZ ("Company", "we", "our", or "us"). This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, use our platform, or engage with us in any way. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
OpsZ is a SaaS platform for IT operations and process automation, designed to unify observability, agentic AI, and real-time system monitoring across complex enterprise environments.
2. Information We Collect
a. Information You Provide to Us
- Contact details (e.g., name, email address, company name)
- Account registration info
- Billing and payment information
- Communications with support or sales teams
b. Information Collected Automatically
- Log data (IP address, browser type, pages visited, time and date)
- Device and usage data through cookies and similar technologies
- Analytics (e.g., page performance, feature usage)
c. Information from Third Parties
- Referral platforms
- CRM integrations
- Identity providers (SSO)
3. How We Use Your Information
We use your information to:
- Provide and operate the OpsZ platform
- Customize and improve user experience
- Communicate with you about updates, support, and billing
- Monitor platform performance and detect/prevent misuse
- Comply with legal and regulatory obligations
We do not sell your personal data.
4. Legal Basis for Processing (GDPR)
If you are located in the EU or UK, we rely on the following legal bases for processing:
- Contractual necessity – to deliver services you've signed up for
- Legitimate interest – for analytics, security, and product improvement
- Consent – where legally required (e.g., marketing communications, cookies)
- Legal obligation – to comply with applicable laws and regulations
5. How We Share Information
We may share information with:
- Trusted service providers (e.g., hosting, email, analytics)
- Payment processors (e.g., Stripe)
- Business partners and implementation consultants (under NDA)
- Legal or regulatory authorities when required by law
All third parties are contractually obligated to protect your data.
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements.
7. Data Transfers
Your data may be processed and stored in countries outside your jurisdiction (e.g., the United States). When we transfer data internationally, we ensure safeguards are in place (e.g., Standard Contractual Clauses under GDPR).
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
To exercise your rights, email us at info@opsz.ai.
9. Cookies and Tracking
We use cookies and similar technologies to improve the user experience, analyze platform usage, and support marketing efforts. You can manage cookie preferences via our Cookie Policy.
10. Security
We take data protection seriously and implement technical and organizational measures to protect your information, including encryption, role-based access control, and regular security audits.
11. Children's Privacy
OpsZ is a business-to-business platform and is not intended for children under 16. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last Updated" date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at: